All items at Cypress + Pine Co. are handmade and made to order. Because of this, we do not accept cancellations once an order has been placed.
Cancellations
If you need to cancel an order, please contact us as soon as possible.
- Cancellations requested within 1 hour of placing the order are eligible for a full refund.
- Cancellations requested between 1–3 hours after placing the order are subject to a 25% fee to cover materials and prep already underway.
- After 3 hours, we are unable to accept cancellations, as production has typically begun.
Address Accuracy
Please double-check your shipping address at checkout, including unit or suite numbers (for example, “1/2” addresses common in Florida) and any special delivery notes for your area. Some carriers have limited or restricted delivery to certain locations, including parts of Hawaii and other island or remote areas — if you’re unsure whether your address is fully serviceable, please contact us before ordering. We are not able to issue refunds or replacements for orders delayed, undelivered, or returned due to an incorrect or incomplete address provided at checkout.
Shipping Delays & In-Transit Claims
Once an order ships, it is in the care of the carrier (USPS/UPS/etc.), and delivery timeframes — especially during peak seasons — are outside of our control. We are not able to offer refunds or replacements for delays caused by the shipping carrier.
If your order shows as delivered but you have not received it, please contact the carrier directly first, as we’re not able to issue a refund or replacement for a package marked delivered. If a genuine issue arises, contact us and we’ll do our best to help, but any resolution is not guaranteed and is evaluated case by case.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery (14 days for customers in countries where a longer window is legally required) with photos. Once approved, please return the item within 14 days of approval. We will offer a replacement or refund upon receipt of the returned item. Since each piece is handmade, minor variations in wood grain, knots, or paint texture are natural and not considered defects.
Returns
Because our items are made to order, we do not accept returns for buyer’s remorse or sizing/style changes once production has begun. If you have concerns about your order, please reach out to us directly — we’re happy to work with you. Where a return is approved, the buyer is responsible for return shipping costs.
Refunds
Approved refunds (for cancellations, damaged/defective items, or approved returns) are issued to your original payment method within 7 business days of approval. Original shipping costs are non-refundable. Please note it may take additional time for the refund to appear on your statement, depending on your bank or card issuer.