Shipping policy
Shipping Policy- PLEASE READ CAREFULLY
All Cypress + Pine Co. products are handmade to order. Processing and production times vary by product type:
- Porch Leaner Signs — please allow up to 14 days to make and ship. This does not include actual carrier transit time. If you need your order sooner, please contact us before placing your order and we will do our best to accommodate you.
- Mason Jar Centerpieces & Sets — please allow up to 14 days to make and ship. This does not include actual carrier transit time. If you need your order sooner, please contact us before placing your order and we will do our best to accommodate you.
- All other items — typically ship within 5–7 business days.
You'll receive a tracking number by email once your order ships.
We ship via USPS, UPS, and FedEx to the contiguous United States. When possible, multiple items in one order are combined into a single box to save on shipping costs.
Address Accuracy: Please double-check your shipping address before placing your order. Cypress + Pine Co. is not responsible for orders shipped to an incorrectly entered address. If you notice an error after placing your order, contact us immediately — we can only make changes before the order has shipped.
Undeliverable & Returned Packages: If a package is returned to us due to an incorrect address or failed delivery attempt, the customer is responsible for the cost of reshipping. We will contact you to arrange reshipment.
Lost or Stolen Packages: Once a package has been marked delivered by the carrier, we are not responsible for lost or stolen packages. If your tracking shows delivered but you haven't received your order, please check with neighbors and your local post office first, then contact us and we'll do our best to help.
Carrier Delays: We are not responsible for shipping delays once a package has been handed off to the carrier.
During peak shipping seasons — including Black Friday, Cyber Monday, and the Christmas holiday period — carriers may experience significant delays beyond our control. We strongly recommend ordering early during these periods to ensure timely delivery. We will do our best to get your order out as quickly as possible, but we cannot guarantee delivery dates once it leaves our hands.
Weather Delays: Additionally, we are located in Florida and may occasionally experience weather-related delays due to tropical storms, hurricanes, or other severe weather events. In the event of a weather disruption affecting production or carrier pickup, we will communicate updates to affected customers as quickly as possible. We appreciate your patience and understanding during these situations.